I’m Stellar. (Or so I’m told.)Posted: March 2, 2009
No, I didn’t call myself stellar. But someone did.
A customer service rep for DIRECTV. That’s who.
It all started, for the record, with a call to AT&T customer service. (Stick with me, it’ll make sense.)
So we got a promo mailing with some discount options on phone service. And, it turns out, AT&T and DIRECTV are now partners, which opened the door for some other savings options.
Sue from AT&T answered my call. And she was fabulous. I told her I wanted to lower our monthly bill and see what I could do with this mailing they had just sent me.
Within five minutes, my monthly phone charges were down $8, and my high speed internet was given a special price for the next six months — saving us, during that time, a total of about $23 per month.
Nice. Thanks, Sue!
I then asked her about the DIRECTV special promo. She said I could save $5 off my monthly bill with DIRECTV just for being a customer with AT&T. I like it when my providers are working together — for me!
Sue got Francine from DIRECTV on the line and we went through the necessary information. Turns out my package is no longer offered — so we had to upgrade the package (which gets me 17 extra channels) in order to save. Bottom line, in addition to getting the Sportsmen’s Channel (jealous?), I’m going to save $3 per month on that bill.
The promo offered three months of Showtime and HBO. I asked about that. Francine told me I already had Showtime. I told her I didn’t. She told me I did. That I got it last week to celebrate my anniversary of being a DIRECTV customer. And, because I’m a “stellar customer” (honest, she said it!), they gave me Showtime for a year for being loyal.
Since I’m stellar, I couldn’t resist asking about the three free months of HBO. “No problem at all, sir. I can’t say no to someone as stellar as you.”
Um, yeah. I love this.
So, the bottom line — AT&T and DIRECTV rock. And, after 20 minutes on the phone, I saved almost $30 per month, got more channels and was told something many of you already know.
That I’m stellar.