I’m Stellar. (Or so I’m told.)

No, I didn’t call myself stellar. But someone did.

Who?

A customer service rep for DIRECTV. That’s who.

It all started, for the record, with a call to AT&T customer service. (Stick with me, it’ll make sense.)

So we got a promo mailing with some discount options on phone service. And, it turns out, AT&T and DIRECTV are now partners, which opened the door for some other savings options.

Sue from AT&T answered my call. And she was fabulous. I told her I wanted to lower our monthly bill and see what I could do with this mailing they had just sent me.

Within five minutes, my monthly phone charges were down $8, and my high speed internet was given a special price for the next six months — saving us, during that time, a total of about $23 per month.

Nice. Thanks, Sue!

I then asked her about the DIRECTV special promo. She said I could save $5 off my monthly bill with DIRECTV just for being a customer with AT&T. I like it when my providers are working together — for me!

Sue got Francine from DIRECTV on the line and we went through the necessary information. Turns out my package is no longer offered — so we had to upgrade the package (which gets me 17 extra channels) in order to save. Bottom line, in addition to getting the Sportsmen’s Channel (jealous?), I’m going to save $3 per month on that bill.

The promo offered three months of Showtime and HBO. I asked about that. Francine told me I already had Showtime. I told her I didn’t. She told me I did. That I got it last week to celebrate my anniversary of being a DIRECTV customer. And, because I’m a “stellar customer” (honest, she said it!), they gave me Showtime for a year for being loyal.

Since I’m stellar, I couldn’t resist asking about the three free months of HBO. “No problem at all, sir. I can’t say no to someone as stellar as you.”

Um, yeah. I love this.

So, the bottom line — AT&T and DIRECTV rock. And, after 20 minutes on the phone, I saved almost $30 per month, got more channels and was told something many of you already know.

That I’m stellar.

Advertisements

9 Comments on “I’m Stellar. (Or so I’m told.)”

  1. Stormy says:

    Nice! I may have to give them a call as well!

  2. michgal18 says:

    Wow. You have much better luck with DirecTV than we have. We still have them, but we usually only get free stuff when they F something up on us and we call to complain about it.

  3. Carrie says:

    Ok so seriously you needed another 17 channels? Are they 17 you will actually watch or just some ancillary 17 they bundled together because NOBODY really wants them? Do you really watch the 495 you have already? Come on Mike, you got suckered into the good old fashioned marketing tactic… tell the customer what they want to hear and they’ll buy anything.

  4. Sara says:

    You have got to start watching United States of Tara…too bad you missed the L Word.

  5. Molly says:

    Am I the only one who has Incubus running through my head? “You are steeeeeelllller.”

  6. Ishmen says:

    She call you Stella. Not stellar. She thought you were an old lady.

  7. Chelle says:

    Might have to agree with my girl Carrie on this one. BUT, and there is always a BUT… you are still a stellar dude with me!

  8. Michelle says:

    And THIS is why you should stay with them and not switch to FIOS. I miss DirecTV. 😦

  9. JenBun says:

    You ARE stellar! I’m not at all surprised. 🙂


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s